Troubleshooting

Logs

Application logs are available in the tab Logs :

They contain the history of run jobs and useful messages upon failure.

Common Issues

Buffer refresh settings

!If you are updating a file data dependency (Excel, CSV), then you must make sure that the Dashboard Connection is configured to refresh the Buffer.

I/O Errors and file permissions

The Windows Service must have access to the source files.
By default, the Service is run by a Local System user.
Check if this user has correct permissions, or change what Windows account is used to run the Service :