A User goes on Lockout when they have tried to connect with an incorrect password too many times in a row.
This is a security measure that can be configured globally and disabled individually for users.
Configuring Lockout
Lockout is configured at the Tenant level under Administration > Settings, in tab Security :
Enable user account locking on failed login attempts
This setting enables or disables the feature.
Maximum number of failed login attempt count before locking the account
This setting defines how many times in a row a user must fail to login (incorrect password) to trigger the Lockout.
Account locking duration
Number of seconds that the account will stay Locked.
After this duration, the User can try again to login.
How to Unlock a User
When a User has been locked, they must wait for the timeout to complete.
They can also ask an administrator to unlock them.
To manage Users, go to the Administration > Users page :
Finding Users on Lockout
You can search for Users who are currently Locked.
In advanced filters, check Only locked users :
Unlocking a User
When you have found the locked User, click Aciton > Unlock :
Exceptions
You can exclude some users from the Lockout : those Users can attempt to login as many times as they want and will never be locked out.
To manage Users, go to the Administration > Users page :
To Edit a User, click the Actions > Edit button :
Lockout enabled
Un-check Lockout enabled create an exception for this User :
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