What are error logs
Alpana Designer can encounter errors while configuring Dashboards. For example if the desired query cannot be run at that moment.
For similar reasons, during a Dashboard Preview, a “Data Retrieval Error” can be displayed.
Typically, this will show a Data retrieval error message in place of the Widget’s visuals :
Browsing error logs easily
Since Alpana Designer v3.0, you can use a convenient browser for your error logs.
Click on the following icon at the top of the Designer window :
Select an error log file to open (by default, the latest is open), and browse the list of errors for that day. You can also copy an error log to paste it into a ticket :
Where are error logs
In order to investigate and solve these errors, you can find the error log files at the following location on the machine where Alpana Designer is installed :
%localappdata%\code192\Alpana Platform\Alpana Designer\(version number)\ErrorLogs\ErrorLog_*.txt
There is one
ErrorLog_*.txt per day.