Finding error logs

What are error logs

Alpana Designer can encounter errors while configuring Dashboards. For example if the desired query cannot be run at that moment.

For similar reasons, during a Dashboard Preview, a “Data Retrieval Error” can be displayed.
Typically, this will show a Data retrieval error message in place of the Widget’s visuals :

Browsing error logs easily

Since Alpana Designer v3.0, you can use a convenient browser for your error logs.
Click on the following icon at the top of the Designer window :

Select an error log file to open (by default, the latest is open), and browse the list of errors for that day. You can also copy an error log to paste it into a ticket :

Where are error logs

In order to investigate and solve these errors, you can find the error log files at the following location on the machine where Alpana Designer is installed :
%localappdata%\code192\Alpana Platform\Alpana Designer\(version number)\ErrorLogs\ErrorLog_*.txt

*Tip :
To access the Local App Data folder, you can write the following in the location bar of Windows Explorer :
%localappdata%
Press enter and you will browse the desired location.
Usually, this folder is located at an address like C:\Users\(your user name)\AppData\Local\

There is one ErrorLog_*.txt per day.