License Deactivation

Why Deactivate

You may want to return the license from a Host in order to decommission the Host and use the license on another Host.

For example, before moving the installation to a new hardware, you must de-activate.

Note of warning

Deactivate is not the same as Clear license.
This page is documenting Deactivation only.

!Do not use Clear license data unless instructed by Support.

How to Deactivate a License

!Warning : This will remove the license from the current Alpana Server installation.
Until a new license is activated, you users won’t be able to login or view dashboards.

*Note : You may at a later time activate again a license on this installation if needed.

On the Host of your Alpana Server, navigate to Administration > Settings, tab License Management.

Click Deactivate License :

Read the warning and confirm the deactivation :

Please copy and keep the Deactivation code

!If you fail to keep your Deactivation code, you may not be able to re-use your license at a later time.

Contact Support

Contact Support with your License ID and Deactivation Code to allow to free your license.

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