User Impersonation

Administrators can impersonate other Users.
This is useful for support.

Impersonating a User

To impersonate another User from the same Tenant (or Host), go to the Administration > Users page :

Find the desired User, and click Actions > Login as this user :

This will log you as the target User.

From the Host, you can impersonate Users from Tenants.

Go to the Tenants page :

Find the desired Tenant and click Actions > Login as this tenant :

A dialog opens with the list of Users from that Tenant.
Find the desired User of that Tenant, and click the Select button :

This will log you as the target User on the target Tenant.

After impersonating a User, you can return to your own account without logging out.
Click the User’s profile button and select Back to my account :

Last modified: Sep 13, 2021